Frequently Asked Questions
Common questions about the platform, AI, roles, grievances, deployment, and data handling.
Platform
What is Swachh Hospital?
Swachh Hospital is a digital platform for hospital hygiene governance and healthcare compliance. It combines a mobile app for staff and inspectors, an admin portal for operations and oversight, and a public website for transparency and grievance handling.
Who is the platform designed for?
Hospitals, clinics, health systems, government health departments, inspectors, quality/compliance teams, and citizens who want to file or track hygiene-related complaints.
How does the mobile app connect with the admin portal?
Both surfaces communicate through the same REST API. Inspections, submissions, and documents captured on mobile appear in the admin portal for verification, reporting, and governance actions. Data is always consistent across channels.
What Indian healthcare quality programs does the platform align with?
The platform provides structured criteria views and progress tracking aligned with Kayakalp, LaQshya, and NABH-style programs. This helps facilities measure their readiness against national standards.
AI & Inspections
How does AI-assisted hygiene review work?
When an inspector captures a photo through the mobile app, the image is sent to a server-side vision model that scores hygiene conditions, classifies findings, and flags anomalies. Results then enter a human verification queue for approval or further action.
Is the AI always active?
AI review is configurable. When an AI provider (such as OpenAI Vision) is configured, analysis runs automatically. In environments without an AI provider, the platform continues to function with manual review workflows.
Can inspectors work offline?
Yes. The mobile app supports offline operation — inspections and submissions are queued locally and synchronized when connectivity is restored.
Roles & Access
What roles does the platform support?
The platform supports fine-grained role-based access: staff, supervisors, managers/administrators, inspectors, and district/authority administrators. Permissions are enforced at the API level and scoped by facility where appropriate.
Can a user belong to multiple facilities?
Yes. The system supports multi-facility assignment, and authorized users (such as district administrators) can view and compare data across facilities through a portfolio dashboard.
Grievances
How can a citizen file a grievance?
Citizens can file a grievance through the public website without installing the app. They provide details about the facility and the nature of the concern, and receive a unique tracking number to follow the status.
What happens after a grievance is submitted?
The grievance is routed to the responsible facility or authority for acknowledgement, investigation, and resolution. Citizens can track status updates using their tracking number on the website.
What categories of grievances can be filed?
Supported categories include cleanliness, waste disposal, staff behavior, infrastructure, infection control, and a general category for other concerns.
Deployment & Data
How is the platform deployed?
Swachh Hospital is built on PostgreSQL, Redis, and S3-compatible storage. Deployment specifics are discussed during institutional onboarding to match your infrastructure requirements.
Is data kept secure?
The platform uses JWT-based authentication, role-based access control with facility scoping, CSRF protection for browser sessions, Argon2 password hashing, rate limiting, and secure HTTP headers. Audit logs record significant actions for accountability.
Does the platform support multiple languages?
The mobile app supports English, Hindi, and Gujarati. Additional languages can be added through the localization framework.
Still have questions?
Reach out and our team will be happy to walk you through the platform in detail.
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