Your voice matters in healthcare hygiene
If you have experienced or observed hygiene concerns at a healthcare facility, Swachh Hospital provides a transparent channel to raise your complaint and track its resolution.
How It Works
Three simple steps
File a Grievance
Visit the grievance page, select the facility and concern category (cleanliness, waste disposal, infection control, etc.), describe the issue, and submit. No app installation required.
Receive a Tracking Number
After submission, you receive a unique tracking number. Use it anytime on the Track Grievance page to check the current status of your complaint.
Resolution & Accountability
Your grievance is routed to the responsible facility or authority. They acknowledge, investigate, and work toward resolution. Status updates are reflected on the tracking page.
What can you report?
You can file a grievance about any of the following categories at a registered healthcare facility.
Your complaint is handled with accountability
Every grievance enters a structured workflow — acknowledgement, assignment, investigation, and resolution — with a transparent status trail you can follow using your tracking number. Response timelines depend on the facility and governing authority policies.